Tier 1 Helpdesk Support (English-Speaking) Remote (Fixed-Term, 6 Months)
IQVIA • Madrid, Spain
Role Description
**Join us on our exciting journey!**
We are building an amazing team of English-speaking Helpdesk professionals to join our Madrid Production Hub on a 6-month contract and provide Tier 1 support. Diversity is our way of life!
**Functions:**
+ Identify requests being provided by end users.
+ Categorize and record reported queries and provide solutions
+ Support problem identification
+ Process user account creation, modification, and deactivation.
+ Perform identity verification and entitlement validation prior to executing requests.
+ Maintain and update user access across systems such as directory services, applications, and client platforms.
+ Ensure all access provisioning complies with least privilege principles and client security requirements.
+ Escalate, if needed, unresolved problems to a higher level of support
+ Managing one or more customer service or service desk functions.
We are building an amazing team of English-speaking Helpdesk professionals to join our Madrid Production Hub on a 6-month contract and provide Tier 1 support. Diversity is our way of life!
**Functions:**
+ Identify requests being provided by end users.
+ Categorize and record reported queries and provide solutions
+ Support problem identification
+ Process user account creation, modification, and deactivation.
+ Perform identity verification and entitlement validation prior to executing requests.
+ Maintain and update user access across systems such as directory services, applications, and client platforms.
+ Ensure all access provisioning complies with least privilege principles and client security requirements.
+ Escalate, if needed, unresolved problems to a higher level of support
+ Managing one or more customer service or service desk functions.