User Operations Manager

About the RoleThis role sits at the intersection of operations, product, data, and business strategy. You'll own the full operational engine behind key consumption moments for Users — from identifying the right scenarios to building the playbook and executing it end-to-end.You'll work across many Key Areas, requiring strong cross-functional coordination and a bias for action.What You'll DoScenario Identification & DesignIdentify, validate, and prioritize core consumption moments for usersBuild a structured framework to map demand opportunities and guide development prioritiesDevelop User Operations playbooksDesign and execute user surveys to understand pain points and behavioral driversTranslate data insights into operational actions and strategic recommendationsEnd-to-End Scenario OperationsOwn the full execution cycle: Ideation→kickoff → launch → performance tracking → iterationManage budgets including coupon configuration, subsidiy tracking, and burn controlEnsure campaigns visibili...