User Support Technician in Technology Retail
HYTEK Computers Ltd. • rocky mountain house, Canada
Role Description
Become a User Support Technician at a leading retailer or ISP. This on-site role focuses on providing technical assistance to users and optimizing computer systems.
In this hands-on position, you will be integral to the performance of computer networks and provide training for users encountering difficulties. Your expertise will help maintain problem logs, guide application redesigns, and supervise support staff, ensuring effective user support in a fast-paced setting.
Key Responsibilities:
• Facilitate access to computer networks for users
• Report on the performance of systems and networks
• Assist users with technical difficulties and provide solutions
• Maintain a log of problems and solutions for reference
• Advise on software application installations and setups
Requirements:
• CompTIA Security+ Certification and MCSA required
• Network+ and A+ Certifications preferred
• Knowledge of MAC, Unix, and networking software
• Basic security clearance...
In this hands-on position, you will be integral to the performance of computer networks and provide training for users encountering difficulties. Your expertise will help maintain problem logs, guide application redesigns, and supervise support staff, ensuring effective user support in a fast-paced setting.
Key Responsibilities:
• Facilitate access to computer networks for users
• Report on the performance of systems and networks
• Assist users with technical difficulties and provide solutions
• Maintain a log of problems and solutions for reference
• Advise on software application installations and setups
Requirements:
• CompTIA Security+ Certification and MCSA required
• Network+ and A+ Certifications preferred
• Knowledge of MAC, Unix, and networking software
• Basic security clearance...