user support technician
Lynxedge Solutions • victoria, Canada
Role Description
Overview
Languages: English
Education
College, CEGEP or other non‑university certificate or diploma from a program of 3 months to less than 1 year
Experience
1 year to less than 2 years
Work Setting
On site: Work must be completed at the physical location. There is no option to work remotely.
Work setting: Consulting firm
Responsibilities
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in respon...