WADA Digital Insights Product Support Manager
World Anti-Doping Agency • montreal, Canada
Role Description
Drive improvements in product support at WADA as the Senior Manager. Focus on enhancing user experience for ADAMS and ADEL through effective team management and stakeholder integration.
This pivotal position at WADA's Montreal headquarters involves overseeing product support strategies and ensuring alignment among cross-functional teams. As a Senior Manager, you will provide high-quality support while fostering stakeholder relationships and implementing feedback processes to continuously enhance service delivery and operational effectiveness.
Key Responsibilities:
• Develop and implement a strategic support framework
• Optimize Level 1 and Level 2 support activities
• Analyze and prioritize stakeholder feedback systematically
• Collaborate for seamless communication between teams
• Prepare support staff for platform releases effectively
Requirements:
• Bachelor’s degree in relevant discipline
• 7+ years in...
This pivotal position at WADA's Montreal headquarters involves overseeing product support strategies and ensuring alignment among cross-functional teams. As a Senior Manager, you will provide high-quality support while fostering stakeholder relationships and implementing feedback processes to continuously enhance service delivery and operational effectiveness.
Key Responsibilities:
• Develop and implement a strategic support framework
• Optimize Level 1 and Level 2 support activities
• Analyze and prioritize stakeholder feedback systematically
• Collaborate for seamless communication between teams
• Prepare support staff for platform releases effectively
Requirements:
• Bachelor’s degree in relevant discipline
• 7+ years in...