Woodbine Entertainment Service Technician Role
Woodbine Entertainment • toronto, Canada
Role Description
Enhance customer engagement and operational efficiency as a Service Technician at Woodbine Entertainment. Your focus will be on optimizing Teletheatre operations and ensuring customer satisfaction.
This pivotal role supervises the day-to-day workings of the Champions Off-Track Wagering network, collaborating with team members to exceed guests' expectations. You will play a key role in educating operators and improving service delivery while maintaining compliance with regulations and standards throughout our Teletheatres.
Key Responsibilities:
• Ensure high service standards are upheld
• Engage with customers for feedback and insights
• Resolve inquiries and operational concerns
• Conduct quality checks on Teletheatre conditions
• Assure compliance with all regulatory requirements
Requirements:
• At least 2 years in a customer-oriented role
• Basic knowledge of horse racing
• Effective communication skills needed
• Valid “G” Class license with a good...
This pivotal role supervises the day-to-day workings of the Champions Off-Track Wagering network, collaborating with team members to exceed guests' expectations. You will play a key role in educating operators and improving service delivery while maintaining compliance with regulations and standards throughout our Teletheatres.
Key Responsibilities:
• Ensure high service standards are upheld
• Engage with customers for feedback and insights
• Resolve inquiries and operational concerns
• Conduct quality checks on Teletheatre conditions
• Assure compliance with all regulatory requirements
Requirements:
• At least 2 years in a customer-oriented role
• Basic knowledge of horse racing
• Effective communication skills needed
• Valid “G” Class license with a good...