Work-from-Home Bilingual Call Agent
MCI • calgary, Canada
Role Description
Elevate your career with MCI as a Work-from-Home Bilingual Call Agent! Use your English and French skills to deliver top-notch customer support.
This remote position offers you the chance to engage with customers and address their needs in both languages. You will be responsible for managing calls, assisting with inquiries, and maintaining high performance standards. Ideal for someone who thrives in a structured yet flexible work setting.
Key Responsibilities:
• Manage inbound and outbound calls in both English and French
• Translate communications clearly for customer understanding
• Help customers with their billing and account needs
• Keep accurate records of all customer interactions
• Escalate unresolved issues to the right department
Requirements:
• Must be at least 18 years old
• High school diploma or GED required
• Proficiency in both English and French is mandatory
• Excellent organizational skills
• Flexible availability, including week...
This remote position offers you the chance to engage with customers and address their needs in both languages. You will be responsible for managing calls, assisting with inquiries, and maintaining high performance standards. Ideal for someone who thrives in a structured yet flexible work setting.
Key Responsibilities:
• Manage inbound and outbound calls in both English and French
• Translate communications clearly for customer understanding
• Help customers with their billing and account needs
• Keep accurate records of all customer interactions
• Escalate unresolved issues to the right department
Requirements:
• Must be at least 18 years old
• High school diploma or GED required
• Proficiency in both English and French is mandatory
• Excellent organizational skills
• Flexible availability, including week...