WORKFORCE ANALYTICS CONSULTANT
City of Toronto • toronto, Canada
Role Description
Select how often (in days) to receive an alert: Create Alert
- Division & Section: Customer Experience, Business Intelligence & Workforce
- Job Type & Duration: 1 Full-Time, Temporary (12 month) Vacancy
Salary Range: $87,800.00 - $116,745.00
Hiring Zone: $96,819.00 - $104,972.00
- Shift Information: Monday to Friday, 35 Hours per Week
- Affiliation: Non-Union
- Number of Positions Open: 1
- Posting Period: 02-Jun-2026 to 11-Jun-2026
Job Description
You will oversee real‑time intraday workforce monitoring and forecasting activities, including making real‑time schedule updates, supporting the creation, maintenance, and optimization of staff schedules, monitoring agent activity and schedule adherence live, and producing extensive workforce performance reports. Th...