Zendesk Expert Implementer (BOG)

Hire Horatio CX • Bogotá, Colombia

Location Bogotá, Bogota
Job Type Full-time
Posted May 29, 2026

Role Description

Position Summary:   We are seeking a Zendesk Implementor to lead the end-to-end design, configuration, and deployment of Zendesk environments for our clients.


This role goes beyond administrative support — it requires a technically skilled professional who can architect scalable solutions, develop custom integrations, and leverage data to drive operational excellence across CX systems.

  •   The ideal candidate has a strong technical foundation, proven experience implementing Zendesk for complex organizations, and the ability to translate business needs into efficient, automated workflows.
  •   Key Responsibilities: Lead full-cycle Zendesk implementations, including discovery, design, configuration, testing, and go-live support.


    Architect scalable workflows across multi-brand, multi-language, and multi-channel environments (Support, Talk, Chat, Guide, Explore, Sell).


    Develop and manage business rules, triggers, automations,...

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