Zensurance Senior Manager, Operations Leadership Edmonton
Zensurance • edmonton, Canada
Role Description
Join Zensurance as a Senior Manager in Operations Leadership overseeing Customer Experience in the Accounts Management department. Your operational expertise will foster team development and streamline processes for an exceptional customer journey. As a leader of leaders, you’ll partner with the Sales Director to define strategic goals and daily operations for the Commercial Insurance Accounts Team. Your ability to manage high-performance teams in energetic environments will be key to enhancing customer support and satisfaction levels. This role requires robust technical proficiency and empathy-driven leadership.
Key Responsibilities
- Mentor Team Leads for optimal team development
- Work with SalesOps on strategic and operational alignment
- Set and monitor high standards for customer service
- Enhance workflows using Zendesk and Salesforce tools
- Drive performance management alongside HR initiatives